Wendy's is planning to go digital. With ordering kiosks, mobile apps, and customer experience labs. Wendy's wants to join in with today's day and age. They will first start of with ordering kiosks. Wendy's was the first to test the kiosks out and it brought many peoples attention. They used it to control labor cost too. I think it will attract many eyes and be more convenient to everyone.
Wendy's is now beginning to make an ordering faster, easer, and addapting to the modern day world.
Good summary! I really hope this makes things easier and less crazy at Wendy's.
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